Make sure your on-hold messages present 

just the right flavor to your callers!

 

Carefully selecting the basic elements of your production (script, voice and music), discerning what your callers really want to hear and understanding that one-size-does-NOT-fit-all will help your business get more positive results from your on-hold messaging campaign! read the full article here

meowwoof!  Check out our latest article and learn more about how our quality messages & music on-hold can help strengthen the bond between vets and pets (and pet owners, too!)
Veterinary On Hold Messages Help Pet Owners Bond With Your Practice

SayItOnHold announces our newest Message On-Hold page, designed just for Veterinarians & other pet care professionals who want to make a positive impression on their callers!

Our affordable, customized message and music productions enable you to showcase your services, pet health care products, compassionate doctors & staff, office policies and much more!   
Be sure to visit our Veterinary Page to learn more, hear message & music samples and get started!



If you could SayItOnHold, what would you say?  Please post a comment and let us know.

Please hold a moment... or two... or thirty... or

We’re not sure what the record is for the longest time a person has been kept on-hold, but here’s an interesting story we heard from a nice gentleman who will remain unnamed:


“Years ago my brother used two-way radio communication in his service business. It seems that every time he called a nearby electronics supply store looking for a part, the same person would answer the phone, tell him she would check their inventory and then place him on hold for an unbearable length of time.

"One day he decided to humor himself. Knowing that the store was a short distance by car, and fairly certain they would have the part he was after, he prepared himself to leave and then called the store. As usual the same woman answered, and as usual she promised to check stock and placed him on hold. Immediately my brother jumped in his car, drove to the store, hurried inside to their will-call counter, bought the part, drove back to his business, raced inside and picked up the phone. And, yep, you guessed it... he was still on hold with them!”

Tip #1A.02: SETTING THE OPTIMUM VOLUME LEVEL FOR YOUR MESSAGES ON-HOLD

Last time around we discussed using a land line or cordless phone that’s in reasonable proximity to your on-hold player; proximity for convenience, to avoid running back and forth to check your adjustments, and a land line for best sound quality. 

Here’s a brief note regarding the shortcomings of mobile phone audio transmission.  To fit the increasing amount of wireless communications within the narrow bandwidth available the mobile phone industry uses voice compression/decoding and Voice Activity Detection (VAD) engineering.  All of this blah-blah basically means that when you’re talking on a cell phone the voice you hear is of a lower quality than that which you would hear on a land line.  Plus any non-voice sounds, such as background music are further degraded. 

For this reason, it’s more important than ever to have the volume of your message player adjusted to the ideal level, so that people calling your business from a mobile phone will usually be able to hear the voice just fine, though the background music may sound a bit spotty.

The good news is that technology in this area is slowly (oh, please hurry!) improving.  Stay tuned for more on setting the optimum volume level for your messages on-hold!

Custom Messages On Hold Offer Your Patients the BEST View of Your Practice!

The fact is that before people are willing to come into your office for a dental exam, they conduct their own examination of your practice and your credibility. In this age of abundant, more readily available information patients tend to be better educated regarding...
read the full article here

Where there’s a will there’s a way!

Whether you have single-line, two—line, three-line or four-line telephones, if you would like to add music & messages on-hold for your callers, THERE IS A WAY!

On most PBX phone systems, “Music On Hold” is a standard feature, allowing users to upload audio files into the system, or plug an audio cable from a CD or MP3 player into a port on the system (or a set of contacts, etc.), usually labeled “MOH”. However, individual single or multi-line phones, such as those purchased at an office supply or department store require an Audio/Music On-Hold Adapter.

Audio adapters mimic the MOH function of a KSU or PBX telephone system and provide an MOH port for an iPOD/mp3 player, CD player, digital announcer, etc. In addition, some Audio Adapters have built-in MP3 players that allow for easy file transfer to the player via USB Flash Drive or SD Card from your Mac or PC. Usually, only one adapter is needed to provide music and/or messages on-hold to all the phones associated with your phone lines, including most cordless phones.

Some phone models may require that users press the “FLASH” then “HOLD” keys when placing callers on hold in order to activate the audio on-hold. But, this extra step is easy to learn and quickly becomes automatic for office staff.

So, there’s no reason to give up on playing messages and music on-hold for your callers! Just contact us and provide the name and model number of your individual phone(s). We can advise you on the adapter and/or player that will best suit your needs, and start entertaining and informing your callers on-hold with professional quality, image-building messages & music!!