Saturday, September 29, 2012

Please hold a moment... or two... or thirty... or

We’re not sure what the record is for the longest time a person has been kept on-hold, but here’s an interesting story we heard from a nice gentleman who will remain unnamed:

“Years ago my brother used two-way radio communication in his service business. It seems that every time he called a nearby electronics supply store looking for a part, the same person would answer the phone, tell him she would check their inventory and then place him on hold for an unbearable length of time.

"One day he decided to humor himself. Knowing that the store was a short distance by car, and fairly certain they would have the part he was after, he prepared himself to leave and then called the store. As usual the same woman answered, and as usual she promised to check stock and placed him on hold. Immediately my brother jumped in his car, drove to the store, hurried inside to their will-call counter, bought the part, drove back to his business, raced inside and picked up the phone. And, yep, you guessed it... he was still on hold with them!”

Saturday, March 31, 2012


Last time around we discussed using a land line or cordless phone that’s in reasonable proximity to your on-hold player; proximity for convenience, to avoid running back and forth to check your adjustments, and a land line for best sound quality. 

Here’s a brief note regarding the shortcomings of mobile phone audio transmission.  To fit the increasing amount of wireless communications within the narrow bandwidth available the mobile phone industry uses voice compression/decoding and Voice Activity Detection (VAD) engineering.  All of this blah-blah basically means that when you’re talking on a cell phone the voice you hear is of a lower quality than that which you would hear on a land line.  Plus any non-voice sounds, such as background music are further degraded. 

For this reason, it’s more important than ever to have the volume of your message player adjusted to the ideal level, so that people calling your business from a mobile phone will usually be able to hear the voice just fine, though the background music may sound a bit spotty.

The good news is that technology in this area is slowly (oh, please hurry!) improving.  Stay tuned for more on setting the optimum volume level for your messages on-hold!

Wednesday, February 15, 2012

Custom Messages On Hold Offer Your Patients the BEST View of Your Practice!

The fact is that before people are willing to come into your office for a dental exam, they conduct their own examination of your practice and your credibility. In this age of abundant, more readily available information patients tend to be better educated regarding...
read the full article here