Saturday, March 31, 2012

Tip #1A.02: SETTING THE OPTIMUM VOLUME LEVEL FOR YOUR MESSAGES ON-HOLD



Last time around we discussed using a land line or cordless phone that’s in reasonable proximity to your on-hold player; proximity for convenience, to avoid running back and forth to check your adjustments, and a land line for best sound quality. 


Here’s a brief note regarding the shortcomings of mobile phone audio transmission.  To fit the increasing amount of wireless communications within the narrow bandwidth available the mobile phone industry uses voice compression/decoding and Voice Activity Detection (VAD) engineering.  All of this blah-blah basically means that when you’re talking on a cell phone the voice you hear is of a lower quality than that which you would hear on a land line.  Plus any non-voice sounds, such as background music are further degraded. 

For this reason, it’s more important than ever to have the volume of your message player adjusted to the ideal level, so that people calling your business from a mobile phone will usually be able to hear the voice just fine, though the background music may sound a bit spotty.

The good news is that technology in this area is slowly (oh, please hurry!) improving.  Stay tuned for more on setting the optimum volume level for your messages on-hold!

6 comments:

  1. We offer affordable On Hold messaging pricing and all inclusive marketing on hold services that engage and motivate callers to take action, drive sales, reduce caller hang-ups and enhance the customer experience. We even offer a risk free on hold message sample demo trial. Learn how our custom music on hold & messaging works.


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  2. We offer affordable On Hold messaging pricing and all inclusive marketing on hold services that engage and motivate callers to take action, drive sales, reduce caller hang-ups and enhance the customer experience. We even offer a risk free on hold message sample demo trial. Learn how our custom music on hold & messaging works.


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  3. Telephone On Hold is a family-owned, third-generation audio company providing message on hold and music on hold services for thousands of satisfied clients in all 50 states. Whether your business is a single location or thousand-plus franchise network, Telephone On Hold offers the creative skills, production know-how and state-of-the-art equipment to help you sound great and maximize the value of your incoming phone calls. Our team will work to make the entire on-hold process quick and easy - and affordable, too!
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  4. Telephone On Hold is a family-owned, third-generation audio company providing message on hold and music on hold services for thousands of satisfied clients in all 50 states. Whether your business is a single location or thousand-plus franchise network, Telephone On Hold offers the creative skills, production know-how and state-of-the-art equipment to help you sound great and maximize the value of your incoming phone calls. Our team will work to make the entire on-hold process quick and easy - and affordable, too!
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  5. Telephone On Hold is a family-owned, third-generation audio company providing message on hold and music on hold services for thousands of satisfied clients in all 50 states. Whether your business is a single location or thousand-plus franchise network, Telephone On Hold offers the creative skills, production know-how and state-of-the-art equipment to help you sound great and maximize the value of your incoming phone calls. Our team will work to make the entire on-hold process quick and easy - and affordable, too!
    ?
    On Hold Music and Messaging

    ReplyDelete
  6. Telephone On Hold is a family-owned, third-generation audio company providing message on hold and music on hold services for thousands of satisfied clients in all 50 states. Whether your business is a single location or thousand-plus franchise network, Telephone On Hold offers the creative skills, production know-how and state-of-the-art equipment to help you sound great and maximize the value of your incoming phone calls. Our team will work to make the entire on-hold process quick and easy - and affordable, too!
    ?
    On Hold Music and Messaging

    ReplyDelete