As long as you're  taking NOTES... SayItOnHold's Music Samples Page is now up providing a more convenient way to sample our growing library of on-hold music.   More choices are being added continually. Check it out... and enjoy!

Make sure your on-hold messages present 

just the right flavor to your callers!

 

Carefully selecting the basic elements of your production (script, voice and music), discerning what your callers really want to hear and understanding that one-size-does-NOT-fit-all will help your business get more positive results from your on-hold messaging campaign! read the full article here

meowwoof!  Check out our latest article and learn more about how our quality messages & music on-hold can help strengthen the bond between vets and pets (and pet owners, too!)
Veterinary On Hold Messages Help Pet Owners Bond With Your Practice

SayItOnHold announces our newest Message On-Hold page, designed just for Veterinarians & other pet care professionals who want to make a positive impression on their callers!

Our affordable, customized message and music productions enable you to showcase your services, pet health care products, compassionate doctors & staff, office policies and much more!   
Be sure to visit our Veterinary Page to learn more, hear message & music samples and get started!



If you could SayItOnHold, what would you say?  Please post a comment and let us know.

Please hold a moment... or two... or thirty... or

We’re not sure what the record is for the longest time a person has been kept on-hold, but here’s an interesting story we heard from a nice gentleman who will remain unnamed:


“Years ago my brother used two-way radio communication in his service business. It seems that every time he called a nearby electronics supply store looking for a part, the same person would answer the phone, tell him she would check their inventory and then place him on hold for an unbearable length of time.

"One day he decided to humor himself. Knowing that the store was a short distance by car, and fairly certain they would have the part he was after, he prepared himself to leave and then called the store. As usual the same woman answered, and as usual she promised to check stock and placed him on hold. Immediately my brother jumped in his car, drove to the store, hurried inside to their will-call counter, bought the part, drove back to his business, raced inside and picked up the phone. And, yep, you guessed it... he was still on hold with them!”

Tip #1A.02: SETTING THE OPTIMUM VOLUME LEVEL FOR YOUR MESSAGES ON-HOLD

Last time around we discussed using a land line or cordless phone that’s in reasonable proximity to your on-hold player; proximity for convenience, to avoid running back and forth to check your adjustments, and a land line for best sound quality. 

Here’s a brief note regarding the shortcomings of mobile phone audio transmission.  To fit the increasing amount of wireless communications within the narrow bandwidth available the mobile phone industry uses voice compression/decoding and Voice Activity Detection (VAD) engineering.  All of this blah-blah basically means that when you’re talking on a cell phone the voice you hear is of a lower quality than that which you would hear on a land line.  Plus any non-voice sounds, such as background music are further degraded. 

For this reason, it’s more important than ever to have the volume of your message player adjusted to the ideal level, so that people calling your business from a mobile phone will usually be able to hear the voice just fine, though the background music may sound a bit spotty.

The good news is that technology in this area is slowly (oh, please hurry!) improving.  Stay tuned for more on setting the optimum volume level for your messages on-hold!

Custom Messages On Hold Offer Your Patients the BEST View of Your Practice!

The fact is that before people are willing to come into your office for a dental exam, they conduct their own examination of your practice and your credibility. In this age of abundant, more readily available information patients tend to be better educated regarding...
read the full article here

Where there’s a will there’s a way!

Whether you have single-line, two—line, three-line or four-line telephones, if you would like to add music & messages on-hold for your callers, THERE IS A WAY!

On most PBX phone systems, “Music On Hold” is a standard feature, allowing users to upload audio files into the system, or plug an audio cable from a CD or MP3 player into a port on the system (or a set of contacts, etc.), usually labeled “MOH”. However, individual single or multi-line phones, such as those purchased at an office supply or department store require an Audio/Music On-Hold Adapter.

Audio adapters mimic the MOH function of a KSU or PBX telephone system and provide an MOH port for an iPOD/mp3 player, CD player, digital announcer, etc. In addition, some Audio Adapters have built-in MP3 players that allow for easy file transfer to the player via USB Flash Drive or SD Card from your Mac or PC. Usually, only one adapter is needed to provide music and/or messages on-hold to all the phones associated with your phone lines, including most cordless phones.

Some phone models may require that users press the “FLASH” then “HOLD” keys when placing callers on hold in order to activate the audio on-hold. But, this extra step is easy to learn and quickly becomes automatic for office staff.

So, there’s no reason to give up on playing messages and music on-hold for your callers! Just contact us and provide the name and model number of your individual phone(s). We can advise you on the adapter and/or player that will best suit your needs, and start entertaining and informing your callers on-hold with professional quality, image-building messages & music!!

If your business doesn't have professionally produced messages & music on-hold it's more important than ever to get the word out in a variety of creative ways...
read the full article

Custom Messages That MOVE With Your Transportation Business!

If you're in the business of making it roll, fly or sail
check out our Transportation Page:

visit-> www.sayitonhold.com/pages/transportation.html
Get more information on messages on-hold created specifically for companies that are on the move. Listen to samples and GET STARTED!

Our Dental Hold Messages - YouTube Demo is up!!

Our very first youtube dental messages on-hold demo is up and waiting for your viewing pleasure!!

Please view it here and give us some feedback!

Time to Get Serious About Using Humor On Hold!

Chances are, the last time your customers called your business and got put on hold they didn't think it was very funny... but they could have. If you currently play messages-on-hold at your company - and if you aren't, you should be - there are several reasons why you may consider...
read the full article at ezinearticles.com

There's value in keeping messages on-hold fresh!

More businesses are seeing the value of seasonal message on-hold productions, which can either contain updated information and music, or can be rotated periodically in order to keep things fresh for their callers on-hold!

On-Hold Messages Can Increase Dental Patient Referrals

Several years ago I did a detailed survey of my customer base, hoping to get a clearer picture of where our new accounts were actually coming from. The results were surprising, and I learned something then that many dentists have known for a long time... REFERRALS ARE KING!

read the full article at ezinearticles.com

What's Your On-Hold Threshold?

Here's a question no self-respecting message on-hold producer enjoys asking:
What's your On-Hold Threshold?



Depending on the - let's call it - "atmospheric condition", following is a mathematical formula for calculating your perceived time on-hold...

Where...


o = actual time spent on-hold;


y = negative on-hold atmosphere, such as silence, radio, boring music or lifeless voices;



k = positive sounding, professionally produced custom messages & music on-hold;



AND



! = perceived time on-hold...



o + y = OY!


OR


o + k = OK!

The "Big Five" of a Successful Private Practice

Taking a close look at the structure of a thriving private practice will reveal five basic areas of strength. Once a comprehensive marketing plan is implemented that is focused on these five areas, your path to success will be a lot more sure. And among the avenues for advertising you may have at your disposal a well-written message & music on-hold production offers one of the most cost-effective means for bringing these areas to light.

read the full article at ezinearticles.com

Optimistic About Visiting the Optometrist!

If you are an optometrist or ophthalmologist in private practice, you probably know that new patients often approach you with some degree of apprehension. They will ask what may sound like routine questions about products; some may probe a little deeper. But common sense will tell you that the biggest question they have is one that most people won't ask plainly: "Can I trust you with my eyesight?"
read the full article at ezinearticles.com

How DARE We Say That?!

Here's a healthy pat on the back for businesses that strive to minimize the wait times of callers on-hold!

How dare a message on-hold production company advocate such considerate behavior?

Positively SCANDALOUS!

Messages On-Hold Improve Your Home-based Business Image

If you own a home-based business, you are no doubt aware that when trying to attract new customers one of the biggest challenges facing you is your business image. Often, owners seek ways to avoid revealing their business location for fear of scaring customers away. The good news is that messages on-hold can help level the playing field with larger businesses!

Just as a professional looking website can put your business in the same arena with much larger companies, quality messages on-hold and voice greetings can convey a Fortune 500-like image to your callers...

read the full article at www.ezinearticles.com

Hold Messages "Do Justice" to Your Law Practice!

More legal practices are taking advantage of the power of messages on-hold than ever before. And knowing what callers to your law firm really want to hear when on-hold can help you secure them as clients. As English essayist Charles Lamb once wrote, “He is no lawyer who cannot take two sides.” To paraphrase Lamb in more modern terms: get inside the head of the opposing side; learn how they think. Then you’ll be more equipped to predict their next move, and to arm yourself with the most effective counter-strategies. No, callers to your law office are NOT your opponents. But having a sense of what they’re anticipating when they dial your number can go a long way toward your success in gaining their business.

read the full article